Our intention is to provide you with quality, efficient service. In order for us to achieve our goal we maintain a complete file on each home we build and therefore must insist that all requests for service be submitted in writing. To submit a request for service, please submit a Customer Service Request form online. On that form please be sure to note a description of the work requested, its room and location in your home.
Upon receipt of your request for warranty service, a customer service representative will contact you to set an inspection appointment.
Appointments for inspections or work needed to remedy a covered defect are available Monday through Friday 8:00am to 4:00pm. The homeowner or someone authorized to represent the homeowner must be present. If someone other than the homeowner is present, this person must be authorized to signoff on work completed.
If you request service for an item not covered under the Limited Warranty, we will advise you of this and provide whatever available information we may have to assist you in obtaining a repair on your own.
For items that are covered under the Limited Warranty, the customer service department will schedule the work needed to remedy the defect. Depending on the scope of work one of our customer service people may perform the work or there may be the need of assistance from one of our suppliers or contractors.
The manufacturer of your kitchen appliances will work directly with you if any repairs are needed for these products. Customer Service phone numbers are listed in the materials you received with your new appliances.